Customer Service Policy

Dedicated Support for Every Customer

At Hunter Boots, we are committed to providing exceptional customer service. Whether you’re shopping for rain boots, shoes, or accessories, our team is here to ensure your experience is smooth, enjoyable, and worry-free.

How to Reach Us

Our support team is available to assist with:

  • Questions about orders, products, or sizing

  • Assistance with returns, exchanges, or refunds

  • Shipping updates and tracking information

  • Any other inquiries related to your shopping experience

You can contact us via email at press@hunterbootsmall.com. Our team responds promptly and is dedicated to helping you with any concerns or questions.

Fast and Efficient Support

We strive to address all inquiries as quickly as possible. Typical response times are within 24–48 hours, ensuring that your questions are answered without delay.

Easy Returns and Refund Assistance

Our customer service team is here to guide you through our 60-day return process and 5–10 day refund processing. Whether you need help initiating a return, understanding eligibility, or tracking your refund, we make it simple and stress-free.

Order and Shipping Support

Need help tracking your order or choosing the right shipping option? Our team provides:

  • Updates on delivery status

  • Assistance with expedited shipping options

  • Guidance for international orders with consistent 6–12 day delivery

All orders are shipped within 1–3 days, and we offer free shipping on every purchase. Our support ensures you have full visibility and peace of mind from checkout to delivery.

Commitment to Excellence

Hunter Boots is dedicated to providing:

  • Reliable and friendly support for every inquiry

  • Clear guidance on orders, returns, and shipping

  • A seamless shopping experience from start to finish

Your satisfaction is our priority, and we are here to make every step of your journey effortless and enjoyable.